Your Cart is Empty
If you are not completely satisfied with your product, you can be refunded for your purchase. Refunds or exchanges are available for purchases within 15 days from receipt of your product. All sales become final after 15 days.
If you are experincing issues with you there is something wrong with your bike and 15 days has passed, please contact us for troubleshooting and for assistance with your available options. If applicable, refunds will be issued less the amount of shipping or delivery charges. Gift cards, certificates and coupons are not refundable and cannot be redeemed as cash. All coupons, gift cards or certificates must be used by the expiration date. Additionally, all service charges, such as bike repairs, service/adjustments and product shipping or delivery related charges are non-refundable.
To be eligible for a return or an exchange, your item must be unused and in the same condition that you received it, with its original packaging. Returned products that are deemed unfit for resale or (beyond test ride) in used condition, based on the discretion of Electric Cycling House's bike experts, will not be eligible for a return or may be subject to a 20% restocking fee.
Items not eligible for refunds or subject to partial refunds (such as custom orders, bike modifications, upgraded components, etc.) will be marked as final sale or similar language will be used on the tag and/or under the product description and on the receipt. In addition to gift cards, certificates and coupons being non-refundable, ECH.BIKE is not responsible for lost or stolen gift cards or for use without your permission.
Please call (240) 577-6200 or email us at info@electriccyclinghouse.com to receive emailed authorization prior to initiating your mailed return or exchange. Refusing delivery or bike returns via mail without a return confirmation are not guaranteed refunds and/or may slowdown the return process. Local delivery or shipping fees are not refundable.
Please feel free to reach out if you have any questions relating to our return or exchange policy.
