If you are not completely satisfied with your product, you may request a refund for your purchase. Refunds or exchanges are available for purchases within 15 days from receipt of your product. All sales become final after 15 days.
Products must be returned in the original packaging and in salable condition.
Returned electric bikes are subject to a 20% restocking charge when the electric bike is not in stock and must be ordered.
If you are experiencing issues with your bike, please contact us for troubleshooting. If applicable, refunds will be issued less the amount of shipping or delivery charges associated with your bike order. Gift cards, certificates and coupons are not refundable and cannot be redeemed for cash. All coupons, gift cards or certificates must be used by the expiration date, if applicable. Parts used during servicing work are covered by manufacturers and vary in warranty term. Additionally, all service charges, such as bike repairs, service/adjustments are non-refundable.
Please feel free to reach out if you have any questions relating to our return or exchange policy.